Frequently Asked Questions
Find answers to common queries about BlackOwl GPS trackers, software features, pricing, and how our technology works to keep your vehicles and assets secure.
Products
Can I track any type of vehicle?
Absolutely. BlackOwl offers a range of GPS tracking hardware to suit all makes and models, from classic cars to trailers.
We can also track a wide variety of assets such as skip bins, generators and construction equipment.
Do your GPS trackers require professional installation?
Only our Hardwired tracker requires professional installation.
All other models can be fitted to your vehicle or asset in a few minutes, without any special skills
Do you offer weatherproof GPS trackers?
Yes! We offer three models with a minimum IP68 rating:
Portable (small + large, IP68 rated)
Battery Mounted (IP69 rated)
What happens if my tracker leaves a network coverage area?
All BlackOwl trackers are fitted with high-capacity internal memories which continue to store GPS data in the event your tracker leaves a network coverage area.
Any stored tracking data will be uploaded once coverage resumes.
How accurate are your GPS trackers?
Our trackers are generally accurate within 2-10 metres if they have direct line of sight to the sky, but GPS accuracy may drop in areas with obstructions like buildings and trees, or if your tracker is mounted in an area with heavy shielding.
Software
What features are included with BlackOwl's tracking software?
Our modern and intuitive fleet management software is feature-packed. Below is a list of standard inclusions:
- Google Maps® integration
- Tracking via mobile app or desktop
- Custom alerts and reporting
- Add driver and vehicle details
- Unlimited geofences with scheduling
- 1 year of detailed tracking history
- Custom Points of Interest
- Location sharing (desktop only)
Learn more about our software here
How long is tracking history stored?
BlackOwl stores up to 1 year of detailed GPS tracking history for all vehicles and assets on your account.
This data is securely held on our Australian-based server and is easily accessible anytime via the BlackOwl app or desktop platform.
We do not disclose or sell your data to third parties.
How do geofence alerts work?
The geofencing feature allows you to set virtual boundaries around geographical locations.
When a vehicle or asset enters or exits a geofence, you receive instant alerts via push notification, SMS, or email.
With BlackOwl's software, you can create unlimited geofences with custom shapes and sizes, and our scheduling feature lets you set alert windows in 15-minute blocks across all 7 days of the week for a truly customised fleet monitoring experience.
What types of alerts can I set up?
Our software lets you configure a variety of custom tracking alerts to more closely monitor your vehicles or assets.
You can receive these notifications via push notifications, SMS, or email, with options to tailor timing and conditions to your needs.
Alerts can include:
- Start of movement
- Ignition on/off
- Excessive idling (e.g. 15 min)
- Geofence in/out
- Low voltage/Low batteries
- Power loss/Unit unplugged
- Service reminders (upcoming and overdue)
- Driving behaviour
- Crash detection
Can I generate custom reports with the software?
Yes, our software allows you to create tailored GPS tracking reports.
Select data such as drives & stops, geofence activity, or alerts to generate detailed reports, with options to save preferences for instant or scheduled email delivery (daily, weekly, or monthly).
Is your software accessible on both mobile and desktop?
Yes! BlackOwl offers a mobile app for both Android and iOS devices, as well as a detailed tracking platform which is accessible via your web browser.
Take control of your fleet no matter whether you're in the office or on the road.
Does your software have Google Maps® integration?
Yes, Google Maps® is integrated into BlackOwl's mobile apps and web platform. Select from Normal, Satellite or Hybrid map overlays and view Live Traffic.
We also offer alternative mapping by OpenStreetMap.
Do you offer API documentation?
You can view our API Documentation here
Pricing
How much do your GPS trackers cost?
Our GPS tracking hardware starts from only $229 inc. GST:
- Hardwired: $229
- OBD2 (Plug & Play): $229
- Battery Mounted: $229
- Portable (Small): $249
- Portable (Large): $279
A $15 monthly subscription is required for each GPS tracker. Receive a 10% discount when you pay annually.
Learn more about our pricing here
Why is a subscription required?
Every BlackOwl tracker has its own built-in SIM card which is required to transmit GPS tracking data over cellular networks to our server.
Your tracking subscription covers all data and operational costs for your GPS tracker and supports system expenses, including storing tracking history on our secure server, expanding storage capacity, implementing security updates, and developing new features.
Are there discounts for annual subscription payments?
We offer a 10% discount if you wish to pay for your tracking subscription annually.
How does the $25 lease option for businesses work?
We offer a competitively priced leasing option for Australian businesses:
- $25 monthly lease
- Includes GPS tracking hardware and all operating costs
- Ongoing warranty
- Free future hardware upgrades
- Minimum 2 year term
If you are looking for an affordable fleet tracking solution that protects your capital, please contact us today on 03 9111 6969.
What payment methods are accepted?
We accept credit/debit cards and direct debit for subscription payments.
For tracker sales we accept most major credit cards, PayPal, direct deposit and Bitcoin.