Shipping Policy

BlackOwl GPS is dedicated to providing efficient and timely shipping services to our valued clients. Our shipping policy outlines the terms and conditions related to the dispatch and delivery of your orders. Please review the following terms carefully:

1. Order Processing:

   • Orders received before 12:00 PM AEST on business days (Monday to Friday, excluding public holidays) will be processed and dispatched on the same day.
   • Orders received after 12:00 PM AEST or on weekends and public holidays will be processed on the next business day, however we strive to fulfill all orders same day where possible.
     
     

2. Shipping Carrier:

   • We use Australia Post Express for all our shipments. This ensures reliable and expedited delivery services for our customers.
     
     

3. Dispatch and Delivery:

   • Once your order is processed and ready for shipment, an email confirmation will be sent to you. This email will include the tracking details for your order.
   • Our use of Australia Post Express enables us to provide estimated delivery times ranging from 1 to 3 business days, depending on your location within Australia. Please note that these delivery times are estimates and not guaranteed.
   • Factors beyond our control, such as unforeseen circumstances, weather conditions, or other external factors, may occasionally impact the delivery timeframe. We appreciate your understanding in such situations.
     
     

4. Shipping Rates:

   • We charge a flat rate of $10 postage for all orders shipped within Australia. This rate applies to all orders, regardless of size or weight.
     
     

5. Order Tracking:

   • Once your order has been shipped, please check your email for confirmation. This email will contain the tracking number assigned to your order. You can also view this using the link in your order confirmation email.
   • You can use the provided tracking number to monitor the progress of your shipment.
   • If you encounter any issues or have questions about your shipment, please don't hesitate to contact us. We are here to assist you.
     
     

6. Undeliverable Packages:

   • In the event that a package is deemed undeliverable due to an incorrect shipping address provided by the customer, refused delivery, or multiple unsuccessful delivery attempts, the package will be returned to us. In such cases, additional shipping charges may apply for reshipment, or a refund excluding the original shipping charges and any associated return fees may be issued, depending on the circumstances.

We value your satisfaction and aim to provide a seamless shipping experience. If you have any further inquiries or concerns regarding our shipping policy, please contact our customer support team, and we will be glad to assist you.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates or modifications.